Legal notice
Seller
N-51
Operator of Inlay Stickers Global
Proprietor / Responsible Person
Nobuko Kitera
Address
305, 3232-1 Fukaisawamachi, Naka-ku, Sakai-shi, Osaka 599-8236, Japan
Phone Number
+81 72-281-8308
Email Address
Support Hours
Weekdays, 11:00 AM – 5:00 PM JST
Product Prices
Please refer to each product page.
Shipping Fees
Shipping fees vary depending on the destination.
For detailed shipping rates, please refer to our Payment & Shipping page.
The applicable shipping fee will be shown at checkout before the order is placed.
Additional Fees Other Than Product Prices
We do not charge any handling, packaging, cash-on-delivery, or insurance fees.
For orders to the European Union and Monaco, VAT and applicable customs duties are calculated and collected at checkout and handled through EAS. No additional VAT or customs duty payment is required upon delivery.
For orders outside the European Union and Monaco, import duties, taxes, customs clearance fees, or other charges may apply depending on the destination country or region. These charges are the customer’s responsibility unless otherwise stated at checkout.
Orders to Switzerland are limited to a maximum merchandise value of €45, excluding shipping. Orders above this amount cannot be completed at checkout. Import taxes, customs clearance fees, or other charges may still apply depending on the customs assessment.
Delivery Time
Orders are usually shipped within 1–3 business days after payment confirmation, excluding weekends and Japanese public holidays.
All orders are shipped from Japan via Japan Post with tracking.
Orders to the European Union and Monaco are shipped using the EAS DDP delivery service, with final delivery handled by local postal services in the destination country.
Estimated delivery times after shipment are:
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European Union and Monaco: 10–21 business days
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Australia, Hong Kong SAR, Singapore, South Korea, and Switzerland: 7–14 business days
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New Zealand: 10–21 business days
Delivery times are estimates and may vary due to customs procedures, local postal conditions, public holidays, weather, carrier delays, or other circumstances beyond our reasonable control.
Payment Methods and Timing
Payments are processed securely through Shopify Payments or PayPal, depending on the payment method selected at checkout.
Available payment methods are displayed at checkout and may vary depending on the customer’s device, browser, and location.
Payment is charged at the time the order is placed.
Return Period
Return requests must be made within 14 calendar days after the customer receives the item.
Please contact us before returning any item.
For returns based on a statutory right of withdrawal, customers may inspect the item to the extent reasonably necessary to determine its nature, characteristics, and functioning. Customers may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.
Items made to the customer’s specifications or clearly personalized, including applicable personalized or semi-custom products, cannot be returned or exchanged for change-of-mind reasons, except where required by applicable law.
This does not affect your rights if an item is defective, damaged, or incorrect.
Refund Policy
Refunds are available for eligible returns that meet the applicable return conditions.
Once we receive and inspect the returned item, we will process the refund to the original payment method.
For eligible returns made under a statutory right of withdrawal, the original standard shipping charge will be refunded where required by applicable law. Any additional cost resulting from the customer choosing a more expensive shipping method than the standard option may not be refundable.
Items made to the customer’s specifications or clearly personalized are not eligible for change-of-mind refunds, except where required by applicable law.
For defective, damaged, or incorrect items, please contact us as soon as possible after delivery. We may offer a replacement, exchange, or refund depending on the situation and applicable law.
Import taxes, customs clearance fees, or other import-related charges paid directly by the customer to a third party may not be refundable by us unless required by applicable law.
Return Shipping Policy
For eligible returns, the customer is responsible for return shipping costs, except where the item is defective, damaged, or incorrect, or where otherwise required by applicable law.
Please contact us before returning any item.
We recommend using a trackable shipping method. We are not responsible for returned items that are lost or damaged in transit, except where applicable law provides otherwise.